Merchant Terms

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Table of contents

The following Merchant Terms of Service (the “Merchant Terms”) govern the use of the products, services, platforms, websites or any other features, technologies or functionalities provided by Impactify ApS company registration no. 44334380, Denmark (“Impactify”) or as part of the Impactify brand, through Impactify’s website(s) (including mobile services), API or through any other means (collectively the “Services”).

We may use the expressions “you” and “yours” which refer to you as a merchant to which we will be providing the Services and the person agreeing to the Merchant Terms on behalf of the merchant. Please read the Merchant Terms carefully; by using the Services, you agree to the Merchant Terms and confirm that you accept them.

Impactify reserves the right to modify these Merchant Terms of Service at any time. The most current version, and therefore the active Merchant Terms, is always available on If we change the Merchant Terms substantially, we will notify you via e-mail. However, it is always your responsibility to check the Merchant Terms when using our Services and that you agree with its content.

These Merchant Terms of Services establish mutual rights, duties and responsibilities between the user and Impactify in relation to the provision of Services, including rights, duties and responsibilities with respect to termination, extent and modification of the Merchant Terms and contractual relations between the Parties. In case the Client does not understand or does not wish to agree to particular clauses of the Merchant Terms, the Client shall not accept the Merchant Terms. Acceptance of these Merchant Terms serves as a proof that the Client confirms and undertakes to follow and comply with all clauses of these Merchant Terms.

Press Release Disclaimer

Before posting anything related to Impactify on any social media, website or blog, i.e. LinkedIn posts mentioning Impactify, press releases mentioning Impactify and so forth, it is required that you obtain Impactify’s explicit consent in writing.

Impactify Merchant

The Impactify Payment Processing Solution, a merchant partnership, will allow your business to offer virtual currencies as a payment method. The Impactify Payment Processing Solution is not a virtual currency wallet or a place to sell or buy virtual currencies. Impactify provides a payment solution allowing merchants to accept cryptocurrency payments from their customers. Impactify will temporarily hold the funds and payout according to the merchant’s account settings (usually on a weekly basis), with an option to receive payouts in fiat currencies or virtual currencies. Account verification for both payout options is mandatory.

The Impactify Payment Processing Solution is only for businesses that offer products and/or services for sale. All businesses using the Impactify Payment Processing Solution must agree and adhere to the Impactify Ethics Policy.

The refund option is not to be used for any other purpose other than to conduct refunds of specific payments back to the merchant’s customer who made the payment. Any other use of the refund option will cause a suspension or termination of the account in question.

Creating Impactify Merchant Account

To use our solutions, you need to sign up for a Impactify Merchant account. When signing up for a Merchant account, Impactify will make a risk assessment of the company attached to the account.

The risk assessment is based on a review of the following Company Registration Documents uploaded to the account dashboard:

– Article of incorporation;
– Shareholder registry/Beneficial ownership documentation;
– Government-issued photo ID of shareholders with +15% ownership;
– Business licence
– Proof of address from your place of business (utility bill or equivalent, no older than 3 calendar months);
– Corporate bank statement (no older than 3 calendar months);
– Know Your Business Form * If a merchant is classified as high risk, Impactify reserves the right to request the identification information of shareholders owning 10+%.

For entities providing gambling/betting, custodian, FX brokerage, investment and/or prepaid-value/e-currency products or services, the following documents need to be uploaded as a supplement to the above:
– KYC documentation (document describing the merchant’s internal KYC procedures);
– AML documentation (document describing the merchants’ internal AML procedures).

Note that Merchants incorporated outside the EU can be required to provide certified translations of the aforementioned documents.
Please be aware that the website on which the Impactify Payment Processing Solution is going to be implemented must be approved by Impactify.

Deleting & Deactivating Impactify Account

You as a Impactify user have the right to choose to terminate your account upon request. Please note that Impactify cannot delete your account upon request instantly, but rather disable it for a period of 5 years until it can be deleted. This is for accounting purposes and in accordance with the Danish Accounting Act (“Bogføringsloven”) § 10. Likewise, Impactify accounts that are inactive for the past 5 years will be automatically disabled and deleted. Furthermore, Impactify is required to keep any information related to KYC documentation and completed transactions in accordance with the Danish Anti-Money Laundering Act (“Hvidvaskloven”) § 30 for a period of 5 years.

Impactify reserves the right to unilaterally block, suspend and/or terminate your use of Services, either temporarily or permanently,in whole or in part, in the following events:

– If we suspect that you have failed to comply with these Trade Terms,
– You pose an unacceptable fraud & compliance risk to us, or if you provide any false, incomplete, inaccurate or misleading information.
– At any time and for any reason in accordance with our corporate policy or risk appetite.
– We will not be liable to you for any losses that you incur in connection with the closure of our Services or suspension of your account.

Abuse of Impactify Account

You are responsible for maintaining the secrecy of your account information, including username and password. In the event of misuse or suspected misuse of your account, you must immediately notify Impactify. Impactify can, on suspicion of abuse, block your account. You assume all liabilities arising from unauthorized access to your account.

Please be aware that only the account holder is allowed to use the account.

Impactify recommends that you maintain a high standard of safety by adhering to at least the following:

– Enable two-factor authentication where applicable;
– Change your password regularly, at least once a month;
– Never share your username and password with anyone;
– Make sure that your password is too complex to guess (contains at least 8 figures, uppercase and lowercase letters and numbers);
– Always log out when you are finished using Impactify.

Impactify Withdrawal & Deposit Solution

Impactify also offers a deposit and withdrawal solution to certain types of customers. Additional compliance documentation is required in order to be approved for this Impactify offering but the solution is intended to work for e-wallets, FX brokers etc.

Depending on the merchant’s industry, Impactify’s Withdrawal & Deposit Solution can be enabled upon request. The Withdrawal Solution allows the merchant (for example gambling/betting/FX trading entities) to withdraw virtual currencies to their clients, by using the available funds on their merchant account. Impactify Deposit Solution allows customers to top up their accounts with some of the most widely used virtual currencies, converting it into traditional currencies for the merchant. The Withdrawal & Deposit Solution is to be used only for this purpose, and any misuse will cause a suspension or termination of the account.

In cases where the incoming funds exceed the requested deposit amount, Impactify will issue a refund of the surplus to the wallet/account which initially sent the funds. If the incoming funds are insufficient to cover the deposit amount, Impactify will issue a refund of the incoming funds. Impactify reserves the right to charge an administration fee for any reverse transaction.

Merchants who would like to onboard Impactify’s Withdrawal & Deposit Solution will need to submit documentation of their AML/KYC policy and sign a written agreement where they agree to cooperate with Impactify’s periodical checks on the merchant’s customers and/or due diligence.

Transaction Limits and Monitoring

Once you complete the merchant account set-up and get approved and verified by Impactify’s Compliance Team, you will be able to start receiving payments in virtual currencies. 
Impactify imposes transaction processing limits on single payments and on the annual volumes for all merchants according to the answers provided during the onboarding of your business.

When a merchant accepts a single payment via Impactify for €15,000 or above, additional information on the client and the transaction shall be forwarded to Impactify upon request from Impactify’s Compliance Department.
Impactify reserves the right to conduct random checks and request information on any transaction below €15,000 when we deem it necessary and in accordance with our AML policies and procedures.

This compliance check may include but is not limited to, information on the background and purpose of the specific transaction, KYC documentation on the client making the payment/sending the virtual currencies such as a copy of the client’s official ID and, if deemed necessary, source of funds documentation for the payment received (including bank statements /salary slip / saving details/source of BTC).

The merchant agrees to cooperate with Impactify’s Compliance Department and provide the requested information and documentation on transactions of €15,000 or above.
If Impactify is notified of a material change in the transaction pattern of the merchant or when a merchant exceeds the expected yearly transaction volume, we will ask for additional information and/or documentation.

This compliance check may include, but is not limited to:

– Information on how your line of business has changed
– Documentation on how your business conducts KYC and AML procedures

This information needs to be reviewed and approved by Impactify’s Compliance Department. Once approved, you will be able to process larger transaction volumes.
At any time, Impactify reserves the right to decline transactions that are under suspicion of not being compliant with these Merchant Terms and/or Impactify’s AML/KYC Policy.


While we aim for 100% server up-time, we realise this is not always possible. We are constantly working on improvements and performing upgrades, which may occasionally result in server outages.

Impactify reserves the right to perform maintenance or changes to the Services at any time it sees fit. This may result in periods during which the services may be temporarily unavailable. Impactify will, to the extent that it is possible, announce such interruptions in advance.
However, it is not required to do so and is not responsible for any damages or losses resulting from server outages, communication networks or blockchain systems.


If a merchant is inactive*, Impactify reserves the right to charge a fee to maintain the account.
*‘Inactivity’ means that no payment has been made to the merchant for a given period of time.

Impactify reserves the right to amend any fees at any time including but not limited to, inactivity fees, compliance fees, settlement fees etc.


You agree to indemnify Impactify, its affiliated and related entities, and any of its officers, directors, employees and agents from and against any claims, costs, losses, liabilities, damages, expenses and judgments of any and every kind (including, without limitation, costs, expenses, and reasonable attorneys’ fees) arising out of, relating to, or incurred in connection with any claim, complaint, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises or relates to (a) any actual or alleged breach of your representations, warranties, or obligations set forth in these Merchant Terms; (b) your wrongful or improper use of the Services; (c) the products or services sold by you through the Services, including but not limited to any claims for false advertising, product defects, personal injury, death or property damage; or (d) any other party’s access or use of the Services with your account information.


Impactify is committed to a high standard of data security and precision. However, Impactify shall not be liable for any loss that you may incur as a result of malfunctions, errors, security breaches or any other reason.

Impactify will not be responsible or liable to you for any loss and take no responsibility and will not be liable to you for any use of our Services and/or solutions, including but not limited to any direct or indirect losses, damages or claims arising from:

– User errors such as forgotten passwords, incorrectly constructed transactions, or mistyped virtual currency addresses or similar;
– Server failure or data loss;
– Corrupted Wallet files;
– Unauthorized access to applications;
– Any unauthorized third-party activities, including without limitation the use of viruses, phishing or other means of attack against the Impactify website or Impactify services or solutions.

Please notify us immediately if you suspect any security breach, caused by you or other parties. Impactify cannot be held responsible or liable for losses or damages relating to account settings, or security breaches caused by you.

Impactify shall not be liable for your or other users’ content. If you come across content that is not correct, offensive or against the Merchant Terms, you should report this to Impactify ( immediately.
Impactify reserves the right to delete content at any time it deems necessary.
In no event shall Impactify be liable for indirect losses.

Intellectual Property Rights

Impactify is the owner of all intellectual rights and branded elements (including logos, portraits and other visual identity elements) and content (including blog posts, articles, images, videos, tips and advice) available on the Impactify platforms (including the website, mobile applications, Academy, Help Centre, social media and other registered domains) unless otherwise stated.

You accept and acknowledge that the material and content contained within the Impactify website and other domains are made available for your personal, lawful, non-commercial use only. You further acknowledge that any other use of content from the Impactify website and related domains is strictly prohibited and you agree not to infringe or enable others to infringe our intellectual property rights.

Miscellaneous Taxes

You are responsible for determining any and all taxes assessed, incurred, or required to be collected, paid, or withheld for any reason in connection with your use of our software and services.
You also are solely responsible for collecting, withholding, reporting, and remitting correct Taxes to the appropriate tax authority.
We are not obligated to, nor will we determine whether Taxes apply, or calculate, collect, report, or remit any Taxes to any tax authority arising from any transaction.

Entire Agreement

These Merchant Terms constitute the entire understanding and agreement between you and Impactify hereto and their affiliates with respect to its subject matter and supersede all prior or contemporaneous agreements, representations, warranties and understandings of the Parties (whether oral or written). These Merchant Terms shall be construed according to their fair meaning and not strictly for or against either you or Impactify.


If any provision, or any part thereof, of these Merchant Terms, is determined invalid or unenforceable under applicable law, said provision will be ineffective to the extent of such invalidity only, without in any way affecting the remaining parts of said provision or the remaining provisions of these Merchant Terms.


The merchant undertakes not to assign, delegate, transfer or sell any of the rights, duties or obligations which are incumbent thereon pursuant to these Merchant Terms. Impactify may assign these Merchant Terms, or any rights or obligations hereunder, in whole or in part, without the prior written consent of the merchant.

No Waiver

The failure, delay or omission of Impactify to give notice of default or to enforce strict performance of any provision of these Merchant Terms will not be construed as a waiver, or future waiver, of its right to assert or rely upon such provision or any other provision of these Merchant Terms. No waiver or breach of any provision will be deemed a waiver of any other provision, and no waiver will be valid unless it is in writing and executed by Impactify. No extension of time for the performance of any obligation or act will be deemed an extension of time for any other obligation or act.

Governing law and venue

These Merchant Terms and any dispute or claim arising out of or in relation to these Merchant Terms shall be governed by and construed in accordance with Danish law without regard to its principles on choice of law.

Any dispute arising out of or relating to this Agreement, including any dispute concerning the existence or validity of these Merchant Terms, shall seek settlement of the dispute by mediation arranged by The Danish Mediation Institute, in accordance with the “Rules of Procedure of Mediationsinstituttet”.
If the dispute is not settled after completion of mediation, either of the parties is entitled to seek settlement of the dispute by arbitration administered by The Danish Institute of Arbitration in accordance with the rules of arbitration procedure adopted by The Danish Institute of Arbitration and in force at the time when such proceedings are commenced.
The language to be used in the arbitral proceedings shall be English.


By accepting these Merchant Terms, you acknowledge that:
You have/represent a registered business within the business area in accordance with Impactify AML/KYC Policy;
The markets where you operate and want to use Impactify’s solutions are not affected by the FATF/OFAC-sanctioned countries.

Waitlist Sign-up Terms and Conditions

  1. Introduction

By signing up for our waitlist on, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before submitting your information. If you do not agree to these terms, please do not use our waitlist sign-up service.


  1. Waitlist Sign-up

2.1. You may sign up for our waitlist by providing your email address and any additional information requested in the survey provided on our website.

2.2. We do not store your information on our website, and no user account is created.

2.3. We do not send a confirmation email upon sign-up.


  1. Information Handling

3.1. The information you submit via the waitlist sign-up will be sent to our designated email address.

3.2. We will use this information solely for the purpose of managing and communicating with individuals on our waitlist.

3.3. We will not share your information with any third parties unless required by law.


  1. No Guarantee of Service

4.1. Signing up for our waitlist does not guarantee access to our services or products in the future.


  1. Communications

5.1. By signing up for our waitlist, you agree to receive occasional emails or communications from us regarding updates, promotions, or other relevant information.


  1. Termination of Waitlist

6.1. We reserve the right to terminate or suspend the waitlist sign-up service at any time, for any reason, without notice.


  1. Changes to Terms and Conditions

7.1. We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically.


  1. Limitation of Liability

8.1. We make no warranties, expressed or implied, regarding the availability, accuracy, or reliability of the waitlist sign-up service.

8.2. We shall not be liable for any direct or indirect damages arising from the use or inability to use our waitlist sign-up service.


  1. Governing Law

9.1. These terms and conditions are governed by and construed in accordance with the laws of Denmark.


  1. Contact Information

If you have any questions or concerns about these terms and conditions or our waitlist sign-up service, please contact us at

By signing up for our waitlist, you acknowledge that you have read, understood, and agreed to these terms and conditions.

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